The Train Is Coming - 3 Part Series Meeting in VirBELA

Building upon the success of the 2020 NAMFS Virtual Conference for Mortgage Field Services, we are excited to announce our next opportunity utilizing the NAMFS Private SUite in VirBELA. Collin Harbour and Justin Rand will be leading “The Train Is Coming”, a FREE 3 session discussion (Wednesdays - November 18 and December 2 & 16 at 3pm Eastern). Each session will have provide tips to firm up your operations, technology and marketing efforts in order to secure additional business.

Operations – November 18

1. 1. Documented Policies and Procedures
   2. Oversight That Guarantees Quality and Timeliness
   3. Right Structure to Achieve Optimal Net Revenue

Technology – December 2

1. 1. Proprietary vs. Off the Shelf
   2. Technology Controls
   3. Automation When Possible

Marketing – December 16

1. 1. Developing a plan
   2. Implementing Plan
   3. Tracking your progress

Justin Rand Biography:

Justin Rand, principal founder and owner of Rand Consulting, has 18 years in the financial services space where he held executive level positions at JP Morgan Chase, Citi, and Capital One. His background has strong emphasis on operations, P&L, financial analysis, large scale implementations, project management, contract negotiations, call center management, regulatory compliance and process efficiencies. Justin has a B.S. in Economics from Southern Methodist University.

Collin Harbour Biography:

Collin Harbour is a Client growth and business strategy leader with experience identifying new business opportunities, as well as managing and growing client revenues. His background includes owning a multi-office Property and Casualty Insurance business in Dallas before spending 10 years in the Mortgage Default space working for service providers in hazard claims and property preservation. He hosts the Business Strategy Podcast, Harbourtime Strategy Talks. has a B.A. from Baylor University, and M.A. in Organizational Management from Dallas Baptist University and an M.B.A. from Baylor University.